WNS Holdings is inviting candidates for walk-in interviews in Bangalore for the role of Customer Support Executive. Applicants with qualifications in B.B.A, B.M.S, B.A, B.Sc, B.Com, BCA, B.Ed, or other graduate degrees are encouraged to apply. This role is open to individuals with 0 to 3 years of experience, making it a great fit for both fresh graduates and those with some work experience. The walk-in drive is scheduled from November 6th to November 15th, 2024, from 11:00 AM to 5:30 PM.
Company Name: WNS Holdings
Job Role: Customer Support Executive
Education Required: B.B.A/ B.M.S, B.A, B.Sc, B.Com, BCA, Other Graduate, B.Ed
Experience Required: 0 – 3 years
Job Location: Bangalore
Walkin Date: 6th November 2024 – 15th November 2024, 11.00 AM – 5.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Research and resolve customer issues using the tools and applications provided.
- Identify and escalate issues to supervisors wherever necessary.
- Document all calls as per the standard operating procedures.
- Follow up on customer calls wherever necessary.
- Identify and escalate to management any deviations observed in the call trends.
- Maintain expected Quality Targets.
- Must ensure the Average Handling Time, Average Speed of Answer, and Answer Rate targets are met.
- Meet internal Production, Utilization, and Productivity targets.
Required Skills and Qualifications:
- Excellent listening, verbal, and written communication skills.
- Good logical, analytical, and problem-solving abilities.
- Attention to detail and accuracy.
- Good interpersonal skills and strong client focus.
- Ability to communicate clearly, concisely, and effectively.
- B.B.A/ B.M.S, B.A, B.Sc, B.Com, BCA, Other Graduate, B.Ed in Any Specialization.
Walkin Date and Venue:
Walkin Date: 6th November 2024 – 15th November 2024, 11.00 AM – 5.30 PM
Walkin Venue: WNS Global Services, Plot 8A, Rmz Centennial, Kundalahalli Main Road, Whitefield, Epip Zone, Brookefield, Bengaluru, Karnataka 560048.
