(WNS) World Network Services is currently seeking candidates for the positions of Associates and Senior Associates in Bengaluru. This opportunity is open to any graduate, offering a chance for individuals to join a renowned company. Whether you’re a fresher or have up to five years of experience, WNS welcomes applicants with varying levels of expertise. The hiring process is set for a walk-in interview scheduled on April 9th, 2024, from 9.00 AM to 2.00 PM, providing convenience for interested individuals to apply. As an Associate or Senior Associate at WNS in Bengaluru, candidates will have the opportunity to contribute to the company’s operations and growth.
Company Name: (WNS) World Network Services
Job Role: Associates & Sr. Associates
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Bengaluru
Walkin Date: 9th April 2024, 9.00 AM – 2.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Research and resolve customer issues using the tools and applications provided.
- Identify and escalate issues to supervisors wherever necessary.
- Document all calls as per the standard operating procedures.
- Follow up on customer calls wherever necessary.
- Identify and escalate to management any deviations observed in the call trends.
- Maintain expected Quality Targets.
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
- Meet internal Production, Utilization and Productivity target.
Required Skills and Qualifications:
- Preferred Commerce Graduate from a recognized university.
- Proficient in computer applications.
- Excellent listening, verbal and written communication skills.
- Good logical, analytical and problem solving abilities.
- Attention to detail and accuracy.
- Good interpersonal skills and strong client focus.
- Ability to communicate clearly, concisely and effectively.
Walkin Date and Venue:
Walkin Date: 9th April 2024, 9.00 AM – 2.00 PM
Walkin Venue: Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, Karnataka
