Xpressbees is inviting candidates to join their team as Customer Service Executives through a walk-in recruitment drive in Pune. Open to individuals with 0 to 3 years of experience, this opportunity is perfect for graduates from any discipline who are eager to build their careers in customer service. The walk-in interviews will take place from 18th November 2024 to 22nd November 2024, between 9:30 AM and 2:30 PM.
Company Name: Xpressbees
Job Role: Customer Service Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 18th November 2024 – 22nd November 2024, 9.30 AM – 2.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
- Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
- Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
- Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
- Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
- Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
- Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
- Adapt to rotational shifts and a rotational week off schedule.
Walkin Date and Venue:
Walkin Date: 18th November 2024 – 22nd November 2024, 9.30 AM – 2.30 PM
Walkin Venue: Building B-1, Unit 1A and 501A, Cerebrum IT Park, Kal, Pune, Maharashtra, India.
