Xpressbees is organizing a walk-in drive in Pune for the role of Customer Service Executive. Candidates with a bachelor’s degree and 0 to 3 years of experience are eligible to apply. The walk-in interviews will take place from 2nd December 2024 to 6th December 2024, between 9:30 AM and 5:30 PM.
Company Name: Xpressbees
Job Role: Customer Service Executive
Education Required: Bachelor’s degree
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 2nd December 2024 – 6th December 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
- Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
- Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
- Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
- Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
- Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
- Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
- Adapt to rotational shifts and a rotational week off schedule.
Required Skills and Qualifications:
- Bachelors degree.
- Previous experience in a call center, preferably in logistics or a related field, is highly desirable.
- Strong communication skills, both verbal and written.
- Ability to remain calm under pressure and manage high call volumes effectively.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Comfortable working in a fast-paced environment with rotational shifts and weekends.
- Proficiency in basic computer skills.
- Good organizational skills and attention to detail.
Walkin Date and Venue:
Walkin Date: 2nd December 2024 – 6th December 2024, 9.30 AM – 5.30 PM
Walkin Venue: Building B-1, Unit 1A and 501A, Cerebrum IT Park, Kal, Pune, Maharashtra, India.
