Zycus is currently hiring for the position of Desktop Support Engineer in Mumbai. The company is seeking candidates with a Bachelors Degree in Engineering, Computer Science, MCA/BCA, or MSc-IT, and 1-2 years of relevant experience. As a Desktop Support Engineer at Zycus, you will play a crucial role in ensuring the smooth functioning of desktop systems, providing technical support, and resolving user issues. Zycus values individuals with a solid educational background and practical experience in the field. This opportunity is ideal for candidates looking to leverage their engineering or computer science qualifications and gain valuable experience in desktop support.
Company Name: Zycus
Job Role: Desktop Support Engineer
Education Required: Bachelors Degree in Engineering, Computer Science, MCA/BCA, Msc-IT
Experience Required: 1-2 Years
Job Location: Mumbai
Role and Responsibilities:
- Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
- Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
- Supporting desktop maintenance, security maintenance, including virus updates and patch management.
- Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Required Skills and Qualification:
- Bachelors Degree in Engineering, Computer Science, MCA/BCA, Msc-IT.
- Freshers can apply.
- Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software.
- Good communication skills.
- Willingness to work in rotational shifts.
- Experience in Office 365.
- Good logical ability & time management skills.
- Smart approach towards incident management.
- The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web Ex etc.
