Zycus, a leading global provider of procurement technology solutions, is currently offering an exciting opportunity for the role of Product Technical Analyst in Mumbai. This position is specifically designed for 2022-23 freshers with either an MBA or an Engineering degree (B.E./B.Tech) in Chemical, Mechanical, Electronics, IT, or Computer Science. Zycus values a diverse educational background, reflecting the company’s commitment to bringing together a range of skills and perspectives. The role is tailored for individuals with 0-1 years of experience, making it an excellent entry point for recent graduates looking to launch their careers. As a Product Technical Analyst at Zycus, you will be involved in leveraging your technical and analytical skills to contribute to the development of cutting-edge procurement technology solutions.
Company Name: Zycus
Job Role: Product Technical Analyst – BE / MBA 2022 – 23 Fresher
Education Required: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
Experience Required: 0-1 years
Job Location: Mumbai
Role and Responsibilities:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay).
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns.
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction.
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes.
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing.
- Evaluate and suggest innovative solutions and workarounds for customer requirements.
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Required Skills and Qualification:
- MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science.
- 0-1 years Experience.
- Strong written and verbal communication skills.
- Willingness to work in 24 X 7 shifts.
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders.
- Ability to learn, execute and excel. Multitask and work with priorities.
