Zycus is seeking a Desktop Support Engineer (Contract Role) for their Bengaluru location. This position requires candidates to hold a bachelor’s degree in Engineering, Computer Science, MCA/BCA, or M.Sc in IT, with 1 to 2 years of relevant experience. As a Desktop Support Engineer, you will be responsible for resolving hardware and software issues, providing technical assistance to end-users, and ensuring efficient IT operations.
Company Name: Zycus
Job Role: Desktop Support Engineer (Contract Role)
Education Required: Bachelor’s Degree in Engineering, Computer Science, MCA/BCA, MSc-IT
Experience Required: 1-2 Year
Job Location: Bengaluru
Role and Responsibilities:
- Installation, configuration, diagnosis, and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows 7/ Windows8, Windows10), Email (Outlook), File & Print service, MS Office, and various business applications etc.
- Installation, configuration, diagnosis, and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptops, printers and scanners, etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop-related problems by using remote tools like Skype for Business, WebEx, etc.
- Supporting desktop maintenance, and security maintenance, including virus updates and patch management
- Interacting with technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Required Skills and Qualifications:
- Bachelor’s Degree in Engineering, Computer Science, MCA/BCA, Msc-IT.
- Freshers can apply.
- Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software
- Good communication skills.
- Willingness to work in rotational shifts,
- Experience in Office 365,
- Good logical ability & time management skills.
- Smart approach towards incident management.
