Zycus, a leading global provider of procurement software solutions, is currently inviting applications for the position of Desktop Support Engineer in Pune. The company is seeking candidates with a strong educational foundation, requiring a Bachelors Degree in Engineering, Computer Science, MCA/BCA, or Msc-IT. This highlights Zycus’ commitment to hiring individuals with diverse academic backgrounds. The ideal candidate for this role would have 1-2 years of experience, showcasing Zycus’ preference for professionals with some industry exposure. The job location in Pune, a vibrant IT and business hub, adds to the attractiveness of this opportunity.
Company Name: Zycus
Job Role: Desktop Support Engineer
Education Required: Bachelor’s Degree in Engineering, Computer Science, MCA/BCA, Msc-IT
Experience Required: 1-2 years
Job Location: Pune
Role and Responsibilities:
- Installation, configuration, diagnosis, and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows 7/ Windows 8, Windows 10), Email (Outlook), File & Print service, MS Office, and various business applications etc.
- Installation, configuration, diagnosis, and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptops, printers, scanners, etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
- Supporting desktop maintenance, security maintenance, including virus updates and patch management
- Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Required Skills and Qualification:
- Bachelor’s Degree in Engineering, Computer Science, MCA/BCA, Msc-IT.
- Freshers can apply.
- Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software.
- Good communication skills.
- Willingness to work in rotational shifts.
- Experience in Office 365.
- Good logical ability & time management skills.
- Smart approach towards incident management.
- The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web-Ex, etc.
