Amazon, a global e-commerce and technology giant, is currently seeking candidates for the position of Subject Matter Expert in Tamil Nadu. This role is open to candidates with diverse educational backgrounds, including BE, BSC, B tech, MCA, MSC, IT, ECE, and Electrical Electronic Engineering. With 0 to 2 years of experience required, this position presents an excellent opportunity for both fresh graduates and individuals with some prior experience to join Amazon’s dynamic team. As a Subject Matter Expert, you will play a crucial role in providing expertise and guidance in your area of specialization. This position offers a stimulating work environment where you can contribute to Amazon’s innovative projects and initiatives.
Company Name: Amazon
Job Role: Subject Matter Expert
Education Required: BE, BSC candidates, B tech, MCA, MSC, IT, ECE, Electrical Electronic Engineering
Experience Required: 0 to 2 years
Job Location: Tamil Nadu
Role and Responsibilities:
- He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification, etc.
- He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report errors. He/she has to follow SOP to catch errors in the content.
- He/She should be able to provide floor support to DAs on clarifying their queries during execution.
- The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to ideate and drive process improvements for closure.
- The employee will be an individual contributor for this role.
- In addition, the associate must be able to pay close attention to minute details, have good communication skills, and have a professional demeanor.
- He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
Required Skills and Qualification:
- BE, BSC candidates, B tech, MCA, MSC, IT, ECE, ELECTRICAL ELECTRONIC ENGINEERING.
- Freshers or candidates with 0 to 2 years of QA experience.
- A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory.
- Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox, etc. are required.
- Flexibility and interest in doing repetitive tasks are required.
- A high level of energy and a proactive nature, a sense of ownership and drive, and a willingness to accept the challenge of daily deadlines are essential.
