American Express, a renowned financial services company, is currently seeking candidates for the position of Account Protection Specialist. This role is open to graduates, making it an excellent opportunity for individuals with diverse educational backgrounds. Specifically designed for freshers, the Account Protection Specialist role at American Express offers an entry point into the dynamic field of financial services. The job is based in the corporate hub of Gurgaon, providing an ideal environment for professional growth and development. American Express’s emphasis on hiring fresh graduates for this position underscores the company’s commitment to nurturing new talent and ensuring a robust workforce.
Company Name: American Express
Job Role: Account Protection Specialist
Education Required: Graduate
Experience Required: Fresher
Job location: Gurgaon
Role and Responsibilities:
- For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
- Answer inbound calls from Card members and set up/action fraud cases on calls.
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it.
- Detect and minimize credit and fraud risk whilst enabling spend at the same time.
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
- Point of Sales (POS) approval, charge reversals request from merchant establishments.
- Resolve cases within the assigned empowerment limit.
- Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals.
Required Skills and Qualification:
- Strong interpersonal, communication and listening skills.
- Learn and adapt to new information and technology platforms.
- Amex product knowledge is desirable.
- Highly self-motivated, results-oriented, and positive.
- The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis.