The British Council is currently seeking candidates for the position of Greeter/Proctor – ACCAee. This role is open to graduates, preferably with a diploma, degree, or professional course completion post senior secondary education. The British Council is specifically looking for freshers with strong English communication skills, both verbal and written. Candidates with experience in backend BPO processes where customer communication was integral to the role are highly desirable. This opportunity is based in Noida, South Asia, offering a chance for individuals to contribute their skills and linguistic proficiency in a dynamic work environment.
Company Name: British Council
Job Role: Greeter/ Proctor – ACCAee
Education Required: Graduate
Job Location: Noida
Job Roles and Responsibilities:
- High attention to details to ensure validation of right information of the candidates before start of the exam.
- Resolve Queries of the candidates during the check in process.
- Proctors need to remotely monitor the candidates while the complete their exam and ensure there is no malpractice incident during the exam.
- Identify and escalate priority issues.
- Route/Transfer issues to appropriate resource/channel if necessary.
- Follow up on enquiries where necessary.
- Complete logs, update necessary data sheets
- Ensure daily transaction targets are met with high quality standards.
Required Skills and Qualifications:
- Education – Graduate (preferable) should have completed a diploma/ degree/ professional course post senior Secondary.
- For fresher – Proficient in English Communication Skills – both verbal and written.
- For experienced – Experience in Backend BPO process where customer communication was a part of the role.
- Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test).
- Good Computer (MS office) and keyboard handling skills.