Dassault Systèmes is currently recruiting for the role of BIOVIA Technical Support in Bangalore, and they are on the lookout for qualified candidates with a Bachelor’s degree or higher in Information Technology, Mechanical Engineering, Computer Science, or a Life Sciences related domain. The company values a diverse educational background, recognizing the intersection of technology and life sciences in this dynamic role. The position is open to individuals with 0-3+ years of experience, reflecting Dassault Systèmes’ interest in both fresh perspectives and seasoned professionals. As a BIOVIA Technical Support team member, the selected candidate will play a crucial role in assisting and troubleshooting technical issues related to the BIOVIA software suite.
Company Name: Dassault Systemes
Job Role: BIOVIA Technical Support
Education Required: A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, , Computer Science or a Life Sciences related domain
Experience Required: 0-3+ years
Job location: Bangaluru
Role and Responsibilities:
- This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
- Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
- BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
- To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers.
- Ultimately, you will support our reputation as a company providing excellent product support to our BIOVIA customers.
Required Skills and Qualification:
- 0-3+ years of prior experience delivering technical support for enterprise software.
- A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, , Computer Science or a Life Sciences related domain.
- Be an avid problem solver who strongly desires to be in a customer-facing role.
- Have the ability to work independently or in small teams.