Diebold Nixdorf, a global leader in providing innovative solutions for connected commerce, is currently welcoming applications for the position of Associate Helpdesk Support Analyst (Jr Analyst). The role requires candidates with a diploma or equivalent work experience, making it an inclusive opportunity for individuals with a diverse range of educational backgrounds. As an Associate Helpdesk Support Analyst at Diebold Nixdorf in Hyderabad, you will be part of a dynamic team responsible for providing essential support in a fast-paced and technologically-driven environment. The position is tailored for individuals with 0-2 years of experience, presenting an ideal opportunity for both entry-level professionals and those looking to further develop their skills in helpdesk support.
Company Name: Diebold Nixdorf
Job Role: Associate Helpdesk Support Analyst (Jr Analyst)
Education Required: Diploma or equivalent work experience required.
Skills Required: 0-2 years
Job location: Hyderabad
Role and Responsibilities:
- Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.
- With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support.
- Supporting the use of remote access tools and services for end users.
- Troubleshooting hardware, software and connectivity issues.
- Installing basic hardware and software.
- Assisting with installation and update of anti-virus software, and with decontamination of infected systems.
- Gathering and recording system inventory data.
- Escalates complex problems to higher level of expertise within organization.
- Keeps customers updated on ticket status ensuring the ticket is managed to closure.
- Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.
- Assists with special projects as assigned.
Required Skills and Qualification:
- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.
- Good business English skills (Written and spoken).