Genpact is actively seeking individuals to join their team as Process Associates in Hyderabad. To be eligible for this role, candidates should have a graduate degree in any discipline, and freshers are encouraged to apply. While previous experience in a customer service role, be it in chat, email, or voice support, is a preferred qualification, it is not mandatory. The ideal candidates will exhibit effective probing and analytical skills, along with a customer-centric approach.
Company Name: Genpact
Job Role: Process Associate
Education Required: Graduate (Any Discipline)
Experience Required: Freshers are eligible
Job Location: Hyderabad
Job Role and Responsibilities:
- Respond to customer queries and customer’s concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Basic knowledge of how digital payments work required.
Required Skills and Qualifications:
- Graduate (Any Discipline)
- Freshers are eligible.
- Proficiency in spoken & written English & Hindi and with neutral English accent.
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).