Genpact, a global professional services firm, is currently inviting applications for the position of Process Associate. This role is open to graduates from any discipline, making it an inclusive opportunity for individuals with diverse educational backgrounds. Genpact is particularly welcoming freshers to join their dynamic team. The job location for this position is in the bustling city of Hyderabad, known for its thriving IT industry and vibrant culture. This is an excellent opportunity for recent graduates to kickstart their professional journey in a reputable company like Genpact, contributing to the company’s success while enjoying the vibrant atmosphere of Hyderabad.
Company Name: Genpact
Job Role: Process Associate
Education Required: Graduate (Any Discipline)
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Respond to customer queries and customer’s concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning.
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Basic knowledge of how digital payments work required.
Required Skills and Qualification:
- Graduate (Any Discipline).
- Freshers are eligible.
- Proficiency in spoken & written English & Hindi and with neutral English accent.
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).