Increasingly, a cutting-edge company in the tech industry, is actively seeking a Front-end Engineer for their Bangalore location. With 1-2 years of experience, you have the opportunity to join a team at the forefront of innovation. The role demands strong problem-solving abilities, as you’ll be instrumental in tackling complex challenges. Additionally, excellent client-facing skills are vital as you collaborate closely with clients to understand and meet their requirements. Effective written and verbal communication skills are also key, ensuring seamless communication within the team and with clients.
Company Name: Increasingly
Job Role: Front-end Engineer
Experience: 1-2 years
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues with respect to the severity.
- 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services.
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills.
- Excellent client-facing skills.
- Excellent written and verbal communication skills.
- Comfortable working in and assisting others through company help desk software, such as Zendesk or other case management software.