Moody’s is actively recruiting for the position of Fulfillment Analyst at its Gurugram, Haryana location. The company is seeking individuals with a business proficiency in English, and additional language skills are considered advantageous. The role is open to candidates with 0-3 years of experience, making it an appealing opportunity for both entry-level professionals and those with a few years of experience in the field.
Company Name: Moody’s
Job Role: Fulfillment Analyst
Education Required: Business proficient in English.
Experience Required: 0 – 3 years
Job Location: Gurugram, Haryana, India
Job Role and Responsibilities:
- Create and manage new usernames and passwords for the Relationship Managers (RMs) This will involve using the internal admin site to manually create and bulk upload users with a template.
- Liase with the clients and RM to ensure details are correct Using a group email and internal contact channels such as Slack and Teams.
- Provide troubleshooting and support to RM if the client is experiencing access problems.
- This will involve collecting details on potential errors from the internal logs and the client themselves and may also include working with level 1 support.
- Cleanse the data in both SFDC and the internal admin site to ensure that the data matches and is current.
- Updating user details, company names and also joining duplicate accounts together working with the local RM allowing a more efficient fulfillment process.
- Support and create RM training and user Guides where required to ensure the correct data is provided and the other business sectors are aware of the role and responsibilities.
- Advise and work on evolving the user management process working with the local support teams and developers to make the process efficient and ensure a high level of customer service.
Required Skills and Qualifications:
- Business proficient in English. Any additional languages are an advantage.
- 0 – 3 years of work experience in this sector or other related customer service fields.
- Knowledge of Microsoft Office suite (word, outlook, excel etc).
- Good organization, attention to detail, problem solving skills and verbal and written communication.
- Ability to multi-task and adapt to shifting priorities.
- Proficiency in English.