Morningstar, a renowned name in financial research and investment management, is currently hiring for the position of Data Solutions Specialist in Mumbai. The role requires a Bachelor’s degree and 1-2 years of experience, offering an exciting opportunity for individuals looking to advance their career in the financial services industry. As a Data Solutions Specialist at Morningstar, you will play a crucial role in analyzing and interpreting data to provide valuable insights to clients. This position requires a strong understanding of financial concepts and the ability to work with complex datasets.
Company Name: Morningstar
Job Role: Data Solutions Specialist
Education Required: Bachelor’s degree
Experience Required: 1-2 years’
Job Location: Mumbai
Role and Responsibilities:
- Provide customer support to all incoming client queries during your shift.
- Understanding of financial data and global stock exchanges.
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
- Investigate thoroughly all incoming queries and escalate them to your team leader where necessary.
- Work with Senior staff to provide dedicated and specialist support to key clients.
- Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
- Provide regular follow-up to clients on all outstanding queries.
- Assist with creating documentation and knowledge sharing.
- Actively contribute to process improvement project work.
Required Skills and Qualification:
- Excellent written and oral communication, with excellent interpersonal skills.
- Excellent client service skills with a proactive approach, in order to take ownership of issues as they arise.
- Fast learner, self-starter, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills.
- Strong problem-solving and analytical skills with high attention to detail, and excellent time management.
- Good understanding of market data or 1-2 years experience in a similar field, working with larger quantities of data.
- Bachelor’s degree or similar qualification in a technical or financial discipline.
