Mphasis, a renowned IT solutions provider, is currently inviting applications for the position of TR Customer Support Officer. This exciting opportunity is open to any graduate, and freshers are encouraged to apply. The ideal candidate for this role will have a solid educational background and a willingness to learn, as no prior experience is required; individuals with up to 1 year of experience are also welcome. The job location is in the vibrant city of Mangalore, providing a conducive environment for personal and professional growth.
Company Name: Mphasis
Job Role: TR Customer Support Officer
Education Required: Any Graduate, Freshers can apply
Experience Required: 0 – 1 Years
Job Location: Mangalore
Job Roles and Responsibilities:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s.
- Record interaction using client system with proper classification.
- Refer Knowledge base and perform task as per defined process.
- Follow up and closure of interactions to ensure customer satisfaction.
- Passionate about customer service.
- Comfortable with Rotational shifts, extended working hours and weekly offs..
- Candidate should clear the V&A and online typing tests.
Required Skills and Qualifications:
- Graduate freshers with excellent communication skills
- Analytical skills
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM