Natwest Group, a leading financial institution, is currently seeking a Customer Service & Operations Delivery Manager, AVP in Bangalore. This role welcomes fresh graduates from any academic background, offering them an opportunity to launch their careers in the banking sector. As a Customer Service & Operations Delivery Manager, AVP at Natwest Group, you will be entrusted with ensuring the smooth delivery of services and operations, playing a pivotal role in maintaining high standards of customer satisfaction. This position presents an exciting entry point for individuals eager to delve into the dynamic world of financial services while being based in the thriving city of Bangalore.
Company Name: Natwest Group
Job Role: Customer Service & Operations Delivery Manager, AVP
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Supporting technology partners to drive system improvements and the resolution of defects and incidents.
- Assisting with the production of relevant policy-related reports and MI to make sure that assurance and compliance objectives are met.
- Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions.
- Acting as an internal consultant to enable and inform effective standards, processes, and controls.
- Delivering the management of key controls and support in the maintenance of the business continuity plans.
Required Skills and Qualifications:
- Good knowledge of operations, process management, and products.
- The ability to develop business and technical architectures.
- A background in technology governance.
- An understanding of internal and external regulatory frameworks.
