Join Oracle as a Technical Analyst 1-Support in Bengaluru We’re seeking candidates with a Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field, along with 0 to 2+ years of experience. This role offers an exciting opportunity for individuals to advance their careers as global technology leaders. As a Technical Analyst 1-Support at Oracle, you’ll be part of a dynamic team working on cutting-edge projects and providing technical assistance to clients.
Company Name: Oracle
Job Role: Technical Analyst 1-Support
Education Required: Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field,
Experience Required: 0 to 2+ years
Job Location: Bengaluru
Role and Responsibilities:
- The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies.
- The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand-new automated tools.
- As a Technical Support Engineer, you will provide technical support for internal tools/applications and processes.
- In this role, you will proactively supervise system/application alarms, and investigate, analyze, resolve, or advance alarms and service requests.
- Your responsibility also includes prioritizing and leading the work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution, and investigating and diagnosing performance issues of tools/applications.
- Additionally, you will fix this by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Required Skills and Qualifications:
- At least 4 years total combined completed higher education and/or related work experience including.
- a Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.
- At least 1 year of experience in Application Support and SQL.
- Good knowledge and hands-on Experience with Linux and SQL.
- Incident Management.
- Linux.
- Operating Systems.
- SQL (Structured Query Language)
- Technical Support.
- Troubleshooting.
