Slice, a dynamic and customer-centric company, is currently hiring for the positions of Customer Experience Executive and Senior Customer Experience Executive. Aspiring candidates for these roles should possess a minimum of any graduate degree. The company values a diverse educational background, fostering an inclusive work environment. Ideal candidates will have 6 to 12 months of relevant experience, showcasing the company’s preference for individuals with a foundational understanding of customer-centric roles. The job opportunities are based in Bengaluru, a thriving hub of innovation and technology in India. Working as a Customer Experience Executive at Slice provides a unique chance to engage with customers directly, offering solutions and enhancing their overall experience. For those with a bit more experience, the Senior Customer Experience Executive role allows for a deeper involvement in elevating customer satisfaction levels.
Company Name: Slice
Job Role: Customer Experience Executive/Senior Customer Experience Executive
Education Required: Any Graduate
Experience Required: 6 -12 months
Job Location: Bengaluru
Role and Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
Required Skills and Qualification:
- Experience of minimum 6 -12 months in a Customer Support role.
- Familiarity with the FinTech industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling difficult clients, tough cases.