Tech Mahindra, a leading global technology and consulting company, is inviting individuals to join their team as Customer Support professionals. This role is open to a wide range of educational backgrounds, from Undergraduates to Graduates and Post Graduates. The company welcomes both freshers and individuals with up to 5 years of experience. Essential skills for this position include excellent communication abilities, a key component in providing top-tier customer support. This opportunity is part of a Walkin Drive, offering a full-time job in the vibrant city of Hyderabad.
Company Name: Tech Mahindra
Job Role: Customer Support
Education Required: Under Graduate/Graduate/Post Graduate
Experience Required: 0 – 5 years
Job Location: Hyderabad
Job Role and Responsibilities:
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Follow communication procedures, guidelines and policies.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues.
Required Skills and Qualifications:
- Under Graduate/ Graduate/ Post Graduate
- Excellent written and verbal communication skills.
- Ability to multitask.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Walkin Time and Venue:
- 25 October – 3rd November , 11.00 AM – 3.30 PM
- RMG Wing 1 | Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village District – Ranga Reddy, Hyderabad, Telangana 500043.