WNS Global Services is currently seeking candidates for the position of Assistant Manager – Operations in Nashik. To be considered for this role, candidates should have at least a graduation or post-graduation degree. The ideal candidate will possess strong communication skills with a clear and professional voice tone, which are essential for effective operations management. Additionally, exceptional problem-solving abilities and the capacity to think critically in high-pressure situations are crucial skills required for success in this role.
Company Name: WNS Global Services
Job Role: Assistant Manager – Operations
Education Required: Graduation / Post Graduation
Job Location: Nashik
- Order Management Process Specialist. (Voice Support – US Customers)
- Email Management.
- Manage day to day Operations, team management, team development skills.
- Ability to create presentations, business cases and white papers, Create Power Bi Presentations, Excellent communication skills – should be able to converse with US based clients & professional in MS Office (especially Excel).
- Resilient and lateral thinking capability, Strong stakeholder and relationship management.
- Experience in Shipping Domain Preferable.
- Good understanding about export , Import processes.
- Identify opportunities for process improvements and customer service enhancements to optimize the order management experience.
- Stay up-to-date with product knowledge, company policies, and industry trends to effectively address customer queries.
- Follow established guidelines for handling sensitive customer information and maintaining data privacy and security.
Skills and Qualifications Required:
- Proven experience in customer service preferred. Will be an additional advantage if experience is in an order management or e-commerce environment.
- Strong communication skills with a clear and professional voice tone.
- Proficiency in using Salesforce Platform and Dial Pad/Avaya Phone systems.
- Excellent problem-solving skills and ability to think critically in high-pressure situations.
- Empathetic and patient approach when interacting with customers, maintaining a positive attitude.
- Strong attention to detail and accuracy in recording and conveying information.
- Ability to adapt to changes in processes and technology and learn quickly.
- Familiarity with US customer service standards and cultural nuances.
- Availability to work flexible hours, including evenings and weekends as needed.