Amazon Off Campus Drive 2023 for CXQO Associate FTC in Hyderabad
Amazon is currently seeking candidates for the role of CXQO Associate FTC in Hyderabad. This position requires applicants to hold at least a Bachelor’s degree. Amazon is open to considering individuals with varying levels of experience, ranging from entry-level to those with up to two years of professional experience. As a CXQO Associate FTC, employees will play a key role in ensuring customer satisfaction and quality operations. Located in the bustling city of Hyderabad, this opportunity offers a stimulating work environment within one of the world’s leading e-commerce and technology companies.
Company Name: Amazon
Job Role: CXQO Associate FTC
Education Required: Bachelor’s degree
Experience Required: 0 to 2 years
Job Location: Hyderabad
Job Responsibilities:
- Perform data collection tasks related to an Amazon device, application, or service.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Basic Required Qualifications:
- Bachelor’s degree.
- 0 to 2 years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work from office.
- Must have PAN # and E-Aadhaar.
- High attention to detail.
Preferred Qualifications:
- Proven record of delivery of performance metrics in an Operations environment.
- Practical knowledge of data processing needs and trade-offs.
- Experience with root cause analysis.
- Experience driving process improvement initiatives and/or Lean/6 Sigma training.