Wipro, a leading global IT company, is inviting applications for the position of Analyst in Gurugram, India. This role presents a valuable opportunity for both high school graduates and graduates to kick-start their careers in the corporate world. Candidates with up to 18 months of work experience are welcome to apply, making it an ideal position for fresh graduates looking to gain practical experience in the professional landscape. As an Analyst at Wipro, individuals will have the chance to work in a dynamic and collaborative environment, contributing to various projects and initiatives.
Company Name: Wipro
Job Role: Analyst
Education Required: Both high school graduates and graduates
Experience Required: 18 months of work experience
Job Location: Gurugram, India
Job Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management – Active participation in internal/external audits.
- Escalation management.
- Generating scheduled/ ad-hoc reports.
Required Experience & Skills:
- 0 – 18 months’ work experience
- Medium level process complexity processing or analytical skills in more complex environments
- Low level of discretion and decision making within a decision framework.
- Mostly rules-based processing but with some judgement applied
- Able to follow standard processes but understand variations from process i.e. BS Recs
- Ability to meet tight deadlines.
- Good interpersonal and customer service skills
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
- Provides an administrative support service within specified guidelines and Aviva brand values.
- Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
- Gains the trust of the customer through the provision of accurate and timely information and support services.
- Records all information accurately on appropriate systems.
- Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.